Privacy Policy

Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information You Provide Directly

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other interaction data.

Information From Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Shopify (who supports our Site), our payment processors, and advertising partners who use cookies and tracking technologies.

How We Use Your Information

We use your personal information for several purposes, all aimed at providing you with the best possible experience and maintaining the security of our services.

• Providing Products & Services — Processing payments, fulfilling orders, sending notifications, managing your account, and facilitating returns or exchanges.
• Marketing & Advertising — Sending marketing communications by email, text, or post, and showing you advertisements for products or services.
• Security & Fraud Prevention — Detecting and investigating possible fraudulent, illegal, or malicious activity on our Site.
• Customer Support & Improvement — Providing you with customer support and continuously improving our Services.

Cookies & Tracking

Like many websites, we use cookies on our Site to power and improve our services, remember your preferences, run analytics, and better understand how users interact with the Site. We may also permit third parties and service providers to use cookies to tailor advertising.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Please note that blocking cookies may negatively impact your user experience and cause some features to work incorrectly.

How We Disclose Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy.

• Service providers who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, shipping).
• Business and marketing partners to provide services and advertise to you.
• Third parties with your consent, such as when using social media widgets or login integrations.
• Affiliates or other entities within our corporate group.
• Legal authorities in connection with business transactions, legal obligations, or to protect our rights and the rights of our users.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security & Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please get in touch with our team.